Refund Policy

Introduction

At Brixalonoz.world, we are committed to your satisfaction with our products. This Refund Policy outlines the terms and conditions for returns and refunds of Livorexa products purchased through our website at brixalonoz.ddd.

Right of Withdrawal (EU Customers)

14-Day Cooling-Off Period

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by sending a clear statement to:

Withdrawal Deadline

The withdrawal period expires 14 days after the day on which you or a third party indicated by you (other than the carrier) receives the product. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Return Conditions

Product Condition

To be eligible for a return, products must be:

• Unopened and in their original packaging
• Sealed with all original seals intact
• In resalable condition
• Accompanied by proof of purchase

Non-Returnable Items

• Opened or unsealed products
• Products with broken or tampered seals
• Products that have been used or partially consumed
• Products without original packaging
• Products damaged due to misuse or improper storage

Return Process

Step 1: Contact Us

Contact our customer service team at ask@brixalonoz.world within 14 days of receiving your order. Please include:

• Your order number
• The product(s) you wish to return
• Reason for return (optional but appreciated)
• Photos of the product showing it is unopened and sealed

Step 2: Receive Return Authorization

We will review your request and, if approved, provide you with a Return Authorization Number and return shipping instructions within 2 business days.

Step 3: Ship the Product

Package the product securely in its original packaging and ship it to the address provided. You are responsible for return shipping costs unless the product is defective or we made an error in your order.

Step 4: Inspection

Once we receive your return, we will inspect the product to ensure it meets our return conditions. This process typically takes 3-5 business days.

Refunds

Refund Processing

If your return is approved, we will process your refund within 14 days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.

Refund Amount

Your refund will include:

• The full purchase price of the product
• Original standard shipping costs (if applicable)

The following will be deducted from your refund:

• Return shipping costs (unless the product is defective or we made an error)
• Any applicable restocking fees (if the product packaging is damaged but seals are intact)

Refund Timeline

After we process your refund, please allow 5-10 business days for the funds to appear in your account, depending on your payment provider.

Defective or Damaged Products

Reporting Defects

Please provide:

• Your order number
• Description of the defect or damage
• Clear photos showing the defect or damage
• Photos of the product packaging

Resolution Options

For defective or damaged products, we will offer one of the following options at no additional cost to you:

• Full refund including return shipping costs
• Replacement product with free shipping
• Store credit for the full purchase amount

Incorrect Orders

If we shipped the wrong product to you, please contact us within 7 days of delivery. We will arrange for the correct product to be sent to you at no additional cost and provide a prepaid return label for the incorrect item.

Exchanges

We do not offer direct exchanges. If you wish to exchange a product for a different item, please return the original product for a refund and place a new order for the desired item.

Non-Delivery

Lost Packages

If your package is marked as delivered but you have not received it, please:

• Check with neighbors or building management
• Verify the delivery address on your order confirmation
• Contact the shipping carrier
• Wait 48 hours, as packages are sometimes marked delivered prematurely

If the package cannot be located after 48 hours, contact us at ask@brixalonoz.world and we will investigate with the carrier.

Undeliverable Packages

If a package is returned to us as undeliverable due to an incorrect address provided by you, we will contact you to arrange reshipment. You will be responsible for additional shipping costs.

Cancellations

Order Cancellation

You may cancel your order within 24 hours of placement if it has not yet been shipped. To cancel, contact us immediately at ask@brixalonoz.world with your order number.

Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled. You may refuse delivery or return the product following our standard return process.

International Returns

For customers outside the European Union, return policies may vary based on local laws and regulations. Please contact us at ask@brixalonoz.world for specific information about returns from your country.

Restocking Fees

We do not charge restocking fees for returns that meet our return conditions. However, if the product packaging is damaged (but seals remain intact), we may deduct up to 15% of the product price to cover reconditioning costs.

Refund Exceptions

We reserve the right to refuse refunds in the following circumstances:

• Products returned after the 14-day return period
• Products that do not meet our return conditions
• Products without proof of purchase
• Products purchased from unauthorized retailers
• Evidence of abuse or misuse of our refund policy

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Consumer Rights